Store FAQ/Returns
Q: If I don’t have a PayPal account, can I still order from your store?
A: Yes, absolutely! We accept credit, debit, and Paypal. All of our payments are processed safely through Stripe.com
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Q: How long will my order take to be processed and sent out to me?
A: We handle all order processing ourselves and we do our best to get it out in a hurry! All orders are processed in the order they are received. If you are ordering a gift or for the holidays, we recommend ordering as early as possible. When your order ships, you should receive an email with the tracking number included. Keep an eye on your spam and please also be sure that you have updated your PayPal account to include the correct email address. Typically, orders are processed and sent out within a week, however, if there is a new release or it’s the holidays it can be longer. If you feel your order is taking FOREVER, please email me at cody@brailleatlas.com and I will look into it right away! Please include the order date, the name the order was placed under, and what items you purchased. Thank you!
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Q: Why do I have multiple shipping charges? (Shipping 1, 2, etc.)
A: This depends on what you purchase. All music and media are processed in-house so we ship directly from us. All merch is handled through a separate warehouse and they ship separately. lastly, if you purchased a preorder item with another item, there will be separate shipping for each since one item is available to ship now and the other is sent out after production. Hope that makes sense!
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Q: Do the shipping fees include customs or taxes on international orders?
A: We process all shipping via Easyship.com and they handle all our shipping estimates so everything should be as it is listed in your order. If you have any other taxes or tariffs, you should be notified when you check out. Braille Atlas is not responsible should you have any other tariffs added but we have gone out of our way to keep that from being a problem.
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Q: I placed an order and forgot that the address on my PayPal account was wrong. What can I do?
A: If you just placed your order, email me at Cody@brailleatlas.com and we will do our best to get it fixed. If you wait, unfortunately, we can’t guarantee that we will be able to catch it.
If your order hasn’t shown up and now you realized that the address on your order was wrong, please contact us to see if the order was returned to us. Unfortunately, we can’t be responsible for lost merchandise that was shipped to the wrong address or for additional shipping costs if it was returned to us. Please be sure that the address that you have provided is correct in every detail. This will help us to do our best in getting your order to you.
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Q: Do you accept returns?
A: We’re so sorry but we can’t accept returns. If you’re purchasing a shirt, please be sure to read the description for each one and check the sizing chart provided.